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- Basics of Fountain Pens
- Introduction
- Fountain Pen Nibs
- Nib Customizations
- What Is A Nib Customization? And Why Would I Want One?
- What Is the Customization for Added Flex?
- What is the difference between a re-grind and re-tip?
- What is the difference between an italic, an oblique, and a stub?
- What is the difference between flexibility and smoothness?
- Which Fountain Pen Nibs are Best Suited for the Customization for Added Flex?
- Usage and Storage
- How should fountain pens be stored when not in use?
- What fountain pens do you normally recommend to artists?
- What precautions should I take when traveling on an airplane with a fountain pen?
- What should I know about custom fountain pen nibs for my calligraphy practice?
- What should artists know about using fountain pens?
- The Nitty Gritty of Dirty Pens
- Choosing a Pen
- Best Fountain Pens For Under Two Hundred Dollars
- Japanese Fountain Pens
- Six Factors to Consider When Choosing a Luxury Pen
- What Are The Best Italian Fountain Pens?
- What Are The Best Fountain Pens? And Which Is The Best Fountain Pen For Me?
- What should I know about test writing fountain pens in a pen store?
- About nibs.com
- New Users
- Calligraphy
- Left-Handed Writers
- Maintenance
- Nakaya Options
- Return Policy
- Spencerian Customization
- Nib Tipping Sizes Chart
- Videos
Frequently Asked Questions - Returns
We want you to be happy with any pen or nib you purchase from us. For complete instructions and conditions, please visit our Returns page.
If you decide within the first 30 days after your original purchase date that the pen or nib you selected is not the best fit for you, please our Repair Order Form. This will allow you to select the original order number for the purchase. In the "Repair or customization you would like" field you can simply write "Exchange." From there we will provide instructions on sending the pen back.
Please note that personalized items, such as pens with engraving, kanji, roll-stoppers, or zogans, as well as purchases of ink, books, and accessories, cannot be refunded or exchanged. If you prefer a refund instead of store credit, there will be a twenty percent restocking fee.
If an item is damaged during shipping, please contact us within 7 days of receiving your order so that we can arrange for a refund or replacement. As mentioned, please consult our Returns page for full details.