Frequently Asked Questions - Returns
We want you to be happy with any pen or nib you purchase from us. For complete instructions and conditions, please visit our Returns page.
If you decide within the first 30 days after your original purchase date that the pen or nib you selected is not the best fit for you, please our Repair Order Form. This will allow you to select the original order number for the purchase. In the "Repair or customization you would like" field you can simply write "Exchange." From there we will provide instructions on sending the pen back.
Please note that personalized items, such as pens with engraving, kanji, roll-stoppers, or zogans, as well as purchases of ink, books, and accessories, cannot be refunded or exchanged. If you prefer a refund instead of store credit, there will be a twenty percent restocking fee.
If an item is damaged during shipping, please contact us within 7 days of receiving your order so that we can arrange for a refund or replacement. As mentioned, please consult our Returns page for full details.