Frequently Asked Questions
While the fastest and easiest way to reach us is by e-mail at email@example.com, you can also reach us by phone at (323) 655-2641. We're here from 8:00 am to 5:00 pm Pacific time, Monday through Friday, and you can also feel free to leave your questions on our voice mail system when no one is available to take your call.
We are closed on weekends and U.S. federal holidays - New Year's Day, Martin Luther King Jr., Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day.
At Classic Fountain Pens, we present a selection of the finest contemporary and vintage fountain pens ever made. Each pen is examined and tested here in our workshop, then optimized for the writing preferences and characteristics of the individual user.
When you make a purchase from Classic Fountain Pens, you are not just buying a pen, you are joining a growing community of knowledgeable, discerning pen aficionados who have been coming to us for service, sales, and repairs for over twenty years.
Whether you are adding to a world-class collection, or making your first purchase of a fine writing instrument, Classic Fountain Pens can serve as your guide to the exciting world of these beautiful and functional objects.
We believe you should get a pen that writes just the way you want it. When you buy from Classic Fountain Pens, you know that you are getting a pen that has been inked and tested just for you. Smoothness, consistency and your particular requirements are set up in each pen we send. The fountain pen has been adjusted for your ink flow and your pressure characteristics. For instance, if you are a left-handed underwriter who likes very generous ink flow, we will make those adjustments without charge...
We keep extensive records of your preferences so that the next pen can be adjusted with past experiences in mind. You may even want a custom-cut italic tip just like the last one.
Still not sure? Read the 683+ testimonials received over the course of sixteen years to see what others have found.
After all, our sales come with service and support. We do not treat pens like just another pen-in-a-box to be shipped out the door. We treat our customers as we would like to be treated, and your pens the way we treat our own. Our highest priority is making sure that our customers are happy with their purchases and customizations. We love pens. We think they are beautiful objects that should work the way you want them to work. That's what we believe in at Classic Fountain Pens.
The quickest and easiest way to order from us is via our online shopping cart - if the pen or other product you are seeking is scarce or one-of-a-kind, this will also maximize your chances of receiving the item you wish.
Need More Help?
Here at Classic Fountain Pens, we think of choosing a fountain pen as being something like ordering a meal in a fine restaurant. That's why we're always happy to talk you through the process, especially if you're a first time customer. Direct your questions to us at firstname.lastname@example.org. Taking a little extra time from the start insures that you will be getting a writing instrument you will be happy with for years to come.
Ordering Online Or By Phone Is Easier
While we ship fountain pens and nibs to customers all over the country and all over the world, we do not have a walk-in storefront. By keeping overhead costs to a minimum, we're able to pass on the savings to you. And given the sprawl and traffic of Los Angeles, ordering by phone or e-mail and having your order sent by Priority Mail will still probably prove both easier and more cost-effective than having to show up in person at a store would be.
In-Person Pick-Up Available - But Please Call First
That said, if you still would like to either pick up an order or drop off a repair or modification in person, we can accomodate you to the greatest degree possible. Call us first to place your order or to make sure your repair is one we can take care of for you - for sales, we will first process your payment and contact you when your order is ready for pick-up. For repairs and modifications, we will ask you to fill out a copy of our repair order form and bring it with you, along with your pen and/or nib.
And Don't Forget The Los Angeles Pen Show!
If you are in Southern California, don't forget that we're at the Los Angeles Pen Show in February every year - you'll get a chance to meet John, see a wide selection of our inventory, and meet other local pen aficianados. Consult our Pen Shows page for information on other shows around the country, and bookmark our home page or follow us on Facebook or Twitter for all the latest on our appearances at pen shows and clinics.
If you have questions about an existing order or need help in deciding on a purchase, we're here to help. For fastest results, you can e-mail us any time at email@example.com. We are also available at (323) 655-2641 from 8:00 to 5:00 pm Pacific time, Monday through Friday. We are closed on weekends and U.S. federal holidays - New Year's Day, Martin Luther King Jr., Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day. Please note that we do not have an open retail storefront.
Changes or cancellations must be made within 24 hours for orders with customized nibs or within 48 hours for orders with stock items or accessories. This does not apply to back-ordered items. Keep in mind after this time frame restocking fees will apply. Please consult our returns page for further details. Please contact us at firstname.lastname@example.org with any questions.
Most orders for in-stock pens, nibs, inks, and accessories will usually ship within two to three business days - this includes the time necessary for our complimentary nib set-up and optimization service.
Orders for pens and nibs with customizations will take longer, typically five to seven business days.
If you're on a deadline, please let us know. We'll do our best to coordinate the shipping to arrive on time.
Sales Tax is only charged on orders shipping to addresses in our home state of California. International shipments may be subject to VAT and/or customs fees based on the individual policies of the country you live in - we have no control over these policies and any questions should be directed to your local tax board or customs agency.
Please note that we comply with all U.S. Customs regulations for shipping items overseas. We cannot undervalue items on customs forms or mark items purchased from us as a gift for customs purposes. However, any item you return to us for repair will be accurately labeled as such when returned to you.
We want you to be happy with any pen or nib you purchase from us - for complete instructions and conditions, please visit our Returns page.
If you decide within the first 30 days after your original purchase date that the pen or nib you selected is not the best fit for you, please contact us at email@example.com or (323) 655-2641. We will provide instructions on sending the pen back to us for exchange. Please note that personalized items, such as pens with engraving, kanji, roll-stoppers, or zogans, as well as purchases of ink, books, and accessories, cannot be refunded or exchanged. If you prefer a refund instead of store credit, there will be a twenty percent restocking fee.
If an item is damaged during shipping, please contact us within 7 days of receiving your order so that we can arrange for a refund or replacement. As mentioned, please consult our Returns page for full details.