Pen & Nib Repair Order Form
Step 1: Submit a repair order form.
Step 2: Wait for a submission number. Due to the high volume of service requests, this may take up to 2 business days to receive.
Step 3: Send in your pen/nib with your submission number included.
Step 4: Wait for an order number. We evaluate repairs, returns, and exchanges in the order we receive them. Due to the high volume of service requests, this may take up to 2 business days to receive from the time your package has been delivered.
Step 5: You will receive a service invoice for approval. This may take up to 5 business days from the time that you receive your order number. Once you have approved the invoice, your pen will be repaired and shipped out within 2 weeks.
Step 6: You will receive a payment link once your pen is ready to be shipped out.
Pens purchased from us are repaired or customized on a rush basis with no additional rush charges. There is currently a 6 month turnaround time for work on pens not originally purchased from us. A rush option usually completes the work within 3 weeks - this doubles the cost of all charges except shipping. For general costs, see our Services Price List.
All repairs will be subject to a $30.00 assessment and evaluation fee. This also applies to all customizations of pens and nibs not purchased from us within the past six months. Unless sending pens for trade or return, please do NOT include original packaging and presentation boxes, as we cannot guarantee their safe return.
Please clean and dry each pen. Rinse out converters, caps, and nibs with cool water to remove ink. Shipping your pen with ink will result in cleaning fees.
If you are sending more than four (4) pens for repair please email firstname.lastname@example.org with the number of pens you would like to send and we will provide further instructions. Packages received without proper notice and documentation may be returned to you without work being completed.