Pen & Nib Repair and Customization

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Without prior written authorization from us, pens and nibs sent to us will not be serviced, and we are not responsible for their safe return. Do not send us your pen or nib without confirming with us first.

To send a pen or nib to us for service, first fill out our Service Request Form, and wait to receive written instructions from us on how to send your pen in safely. You will need to submit a new Service Request Form for each individual pen.

Nib tuning, nib swaps, and diagnostic and repair work are limited to pens purchased directly from us. We are not able to accept work on items not purchased from us, with the exception of Nakaya pens, for which we remain an authorized service center. Customization work may be performed, at our discretion, on any gold nibs or gold-nibbed pens of 10k and above.

Frequently Asked Questions

1. How long will my repair / service / customization request take?

We evaluate all repair and customization requests in the order we receive them.

The turnaround time depends on the complexity of the request, but usually will be between 4-6 weeks. A repair that we have to send on to the pen’s manufacturer, e.g. Nakaya, may take much longer.

2. What if I don’t want to wait that long? I just got my pen and I don’t like the way it writes!

We are a very small team, and the volume of service requests we receive outstrips our capacity to fulfill them. However, if you purchased your pen from us within the last 30 days, please write us an email to let us know ASAP. We will bump you to the top of our queue.

Additionally— your pen may not need a re-tune or repair to write nicely again! If your pen has been skipping or drying out, please visit our pen maintenance page to see what you may be able to do to solve the problem at home.

3. What happens after I submit the Service Request Form?

We will evaluate your request and write back within 5-10 business days to let you know what we can do for you, what the estimated costs are, and how to proceed.

Thank you!