Pen & Nib Repair
Without prior written authorization from us, pens and nibs sent to us will not be serviced, and we are not responsible for their safe return. Do not send us your pen or nib without confirming with us first.
To send a pen or nib to us for repair, please fill out our Service Request Form, and wait 1–5 business days to receive written instructions from us on how to send your pen in safely. You will need to submit a new Service Request Form for each individual pen.
We are able to repair minor to moderate damage to gold nibs of 10k or above only. We cannot repair steel or palladium nibs. In cases of severe damage to a gold nib which has rendered the metal too brittle to work with, we will contact you with recommendations for replacement.
We are not able to repair damage or defects in pen caps, pen bodies, or internal parts, with the exception of Nakaya pens, for which we remain an authorized service center. If your non-Nakaya pen has some damage or defect in the cap, body, or internal parts, please contact your pen's manufacturer directly.
Other services we provide include nib tuning, nib swaps, nib customization, and diagnostics and troubleshooting of ink flow and other writing performance issues. Customization and repair work may be performed, at our discretion, on any gold nibs or gold-nibbed pens of 10k and above.
Frequently Asked Questions
1. How long will my repair / service / customization request take?
We evaluate all repair and customization requests in the order we receive them.
The turnaround time depends on the complexity of the request, but usually will be around 8 weeks. A repair that we have to send on to the pen’s manufacturer, e.g. Nakaya, may take much longer.
2. What if I don’t want to wait that long? I just got my pen and I don’t like the way it writes!
We are a very small team, and the volume of service requests we receive outstrips our capacity to fulfill them. However, if you purchased your pen from us within the last 30 days, please write us an email to let us know ASAP. We will bump you to the top of our queue.
Additionally— your pen may not need a re-tune or repair to write nicely again! If your pen has been skipping or drying out, please visit our pen maintenance page to see what you may be able to do to solve the problem at home.
3. What happens after I submit the Service Request Form?
We will evaluate your request and write back within 1–5 business days to let you know what we can do for you, what the estimated costs are, and how to proceed.