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Nib Customization and Repair Request
We are happy to announce that, thanks to our expanded nib workshop staff and services, we are now once again able to accept requests for nib customization and repair work. Pens and nibs originally purchased from us will receive priority, but we can also perform work on pens and nibs not originally purchased from us.
Without prior written authorization from us, pens and nibs sent to us will not be serviced, and we are not responsible for their safe return. Do not send us your pen or nib without confirming with us first. Once you receive authorization, always ship your items to us fully insured and with signature required.
- To send in a pen or nib for customization or repair, first inquire with our nib specialists at [email protected] to make sure we will be able to accept your work.
- We will then send you an order form and further instructions for sending your pen and/or nibs to us. Always send all items fully insured and signature required.
- Once you have sent your pen or nib to us, please wait for us to get in touch. Expected waiting periods are as follows:
Pens purchased within the last 30 days: 2 weeks.
Pens not purchased from us or purchased over 30 days ago: 4 to 6 weeks.
Pens that may require new parts or need to be shipped back to vendor - to be determined on an individual basis.
These estimated turnaround times are subject to change depending on the amount of repairs & custom work received.
- Once the work has been completed, you will receive an invoice and a payment request via PayPal. The order invoice describing the work completed will be attached to your PayPal invoice. It is your responsibility to confirm that the shipping address is correct. Once you submit payment, your pen will be shipped back!