How Soon Will My Order Ship?
Changes or cancellations must be made within 24 hours for orders with customized nibs or within 48 hours for orders with stock items or accessories. This does not apply to back-ordered items. Keep in mind after this time frame restocking fees will apply. Please consult our returns page for further details. Please contact us at email@example.com with any questions.
We’ve had to extend our current turnaround times given that our nib technicians are traveling over the next couple of months for pen shows and extended tour of our Japanese vendors. Most orders for in-stock pens, nibs, inks, and accessories will usually ship within ten business days - this includes the time necessary for our complimentary nib set-up and optimization service.
Orders for pens and nibs with customizations will take longer, typically fifteen business days.
Keep in mind that if you’ve only ordered accessories, they should ship within a few days.
If you're on a deadline, please let us know. We'll do our best to coordinate the shipping to arrive on time.