Contact Us

We look forward to hearing from you! For sales and pre-sales questions, you may reach us by phone at tel:323.655.2641 from 8:00 am to 4:30 pm Pacific Time, or by e-mail at sales@nibs.com.

For repairs and after-sales service, call us at 786.830.0174 from 9:30 a.m. to 5:30 p.m. Eastern Time, or by e-mail at info@nibs.com.

Please note that you must fill out the appropriate online repair or trade form and receive authorization from us before sending any pen, nib, or other item to us. We cannot guarantee the return of items sent without prior authorization. Please use the following shipping address for after-sales returns and repairs: 

The Pen Family c/o Amoria LLC
36 NE 1st Street,  Suite 348
Miami, Florida 33132