A Special Notice To Our Customers
We're reaching out with this special update to let customers know that we are still open for business here at Nibs.com, though on a more limited basis than usual.
Specifically, we are prioritizing orders for Nakaya brand pens – as the only North American distributor for these unique ebonite urushi pens, we feel a special responsibility to make these available. Nib tuning and customizations will be performed to our usual standards.
We are of course also fulfilling customer orders for in-stock pens from our other brands such as Namiki, Pilot, Pelikan, Platinum, and Sailor – please understand that due to the extremely significant reductions required in our work force, turnaround times may sometimes be longer than usual.
With the exception of pre-orders for newly announced products, we strongly suggest that customers order in-stock items only – while we are fulfilling back orders as possible, delays may be longer than usual.
For the same reason, we are asking customers to hold off on returning most items for repair or exchange – in return, we are waiving our usual 30 days from purchase limit on exchanges and nib swaps.
Please feel free to contact us with any questions, but please understand that response times may be much longer than usual. We hope everybody is staying safe and healthy in this very challenging time, and we wish you all the best from your friends at Nibs.com…