We want you to be happy with any pen you purchase from us. If you decide that the pen you selected is not the best fit for you, contact us at [email protected] or (323) 655-2641 within 30 days of your original purchase date. We will provide instructions on sending the pen back to us for exchange.
Pen, presentation box, and all accompanying materials must be in their original condition. Please note that if you ordered a pen with a nib customization, the cost of the customization is not refundable. Personalized pens, such as pens with engraving, kanji, roll-stoppers, or zogans, are not exchangeable. Shipping fees will apply.
Once your exchange has been received and approved, you will receive a full store credit you can use for any other merchandise or for repair work. If you prefer a refund instead of store credit, there will be a twenty percent restocking fee.
Our goal is for you to be pleased with the work we have done for you. Our nib set-up and optimization process ensures that the pens and nib units you receive from us will have already been tuned, tested, and optimized for your personal writing characteristics before your purchase even leaves our shop.
This process maximizes the potential for your pen or nib unit to be writing superbly for you from the moment you receive it. However, different inks, papers, and even weather conditions can affect how your pen works for you. If a recent purchase or repair is not performing as expected, contact us at [email protected] or (323) 655-2641 within 30 days of receiving your pen.
If it proves necessary for you to return your pen to us, any adjustments or service within the scope of the original purchase or repair will be done on a rush basis at no charge to you. Please note that if you are asking for additional services or a change in customization, standard charges and shipping will apply. In either case, please include a completed Repair Order Form with your return.
If you purchase a pen or nib unit from us, any repairs or customizations past the first 30 day period will be done on a rush basis with no additional charges beyond shipping and the standard costs of the repair, customization, or other service requested.
Please note that this offer only applies to the original purchaser or recipient of the pen or nib unit. Proof of purchase via your original paid invoice will be required. As always, please include a completely filled out Repair Order Form.
Please note that purchases of ink, books, and accessories cannot be refunded or exchanged. If an item is damaged during shipping, please contact us at [email protected] or (323) 655-2641 within 7 days of receiving your order so that we can arrange for a refund or replacement.
Our first priority is always to make sure that you are happy with any purchase, repair, or service you receive from us. Please contact us at [email protected] or (323) 655-2641 with any questions, concerns, or requests for additional information. We'll be happy to help...