If you would like to send the pen back in for refund, please call 323-655-2641 or email info@nibs.com. Please send the item back within
thirty days of receipt, in its original condition,
for a refund. You will be refunded the total purchase price,
minus shipping costs. We reserve the right to charge a 20% re-stocking
fee in certain circumstances. We cannot
offer refunds, however, on any customization work done to the nib.
If you would like to send the pen back in for exchange, please call 323-655-2641 or email info@nibs.com. For a full credit toward an exchange the item must be returned unused, in mint condition, and in its original packaging. Used pens sent in for exchange will be offered a credit based on their condition and the fact that we will have to sell the pen as "pre-owned". We cannot offer a full credit on any pens that have customized nibs.