If you would like to send the pen back in for refund, please call 323-655-2641 or email info@nibs.com. Please send the item back within
thirty days of receipt, in its original condition,
for a refund. You will be refunded the total purchase price,
minus shipping costs. We reserve the right to charge a 20% re-stocking
fee. We cannot
offer refunds, however, on any customization work done to the nib.
If you would like to send the pen back in for exchange, please call 323-655-2641 or email info@nibs.com. For a full credit toward an exchange the item must be returned unused, in mint condition, and in its original packaging. Used pens sent in for exchange will be offered a credit based on their condition and the fact that we will have to sell the pen as "pre-owned". We cannot offer a full credit on any pens that have customized nibs.