If you would like to send the pen back in for refund, please call 323-655-2641 or email info@nibs.com. Please send the item back within thirty days of receipt, in its original condition, for a refund. You will be refunded the total purchase price, minus shipping costs. We reserve the right to charge a 20% re-stocking fee. We cannot offer refunds, however, on any customization work done to the nib.

If you would like to send the pen back in for exchange, please call 323-655-2641 or email info@nibs.com. For a full credit toward an exchange the item must be returned unused, in mint condition, and in its original packaging. Used pens sent in for exchange will be offered a credit based on their condition and the fact that we will have to sell the pen as "pre-owned". We cannot offer a full credit on any pens that have customized nibs.

If you are unhappy with the way your pen/nib writes after a repair, or customization, please contact us either by phone at 323-655-2641 or via email info@nibs.com. We will do our best to make it write (right) for you at either no cost or half-price, depending on the circumstances, and on a rush basis for no additional fee.

We guarantee our work up to year of the repair/customization. After one year we will charge full price for the work and the appropriate fee for a request to rush the service.

We cannot offer refunds on repair or customization work.