Ordering Information

Ordering Information

We are both a discount fountain pen, ink, and book retailer, as well as a pen repair and nib customization shop. We ship within the United States and internationally. Please look at our Services Information Page to view a comprehensive list of our services.

NOTE: Although we are an authorized Pelikan fountain pen dealer, Pelikan's official repair facility is CHARTPAK.We do customizations and repairs on their fountain pen nibs only. We do not do repairs on Pelikan ballpoints, rollerballs, or pencils.

Pen/nib sale orders, with or without customization, usually ship within 1 -2 days. US Customers have the choice of UPS Next Day, 2nd Day, 3rd Day and Ground, as well as Postal Priority and Air Mail (not recommended for pens). We offer UPS Worldship, UPS Standard (to Canada), Global Express, Global Priority, and regular Air Mail service to our international customers. California residents, and shipping addresses within the State of California, are subject to 9.75% sales tax.

As it's been very busy for John as of late, our queue for repair orders is running about 6 months out. We can expedite your order, which turns the work around in 1-2 weeks from the time it arrives in the shop. This RUSH ORDER option is available for 100% of the cost.

For information on our return policy, please click here.

To place a sales order, or have a pen repaired and/or customized, we will need the following information in order to put together an invoice for you:

1. Full Name

2. Shipping and billing addresses

3. Telephone number

4. What pen, with what size nib?

We also need your payment information:

Please call us at (323) 655-2641, or send, in 2-3 separate emails, your Visa, MasterCard, Discover, or American Express information including:

1. Complete Card Number

2. Expiration Date

3. CVV Code (3 or 4-digit code located on the back of your card)

4. Name as it Appears on the Card

We never charge your card until after the work’s been done and we’re ready to send the pen home.

If you intend to send a check or money order, please let us know.

We do accept PayPal. Our PayPal address is: paypal@nibs.com. Please do not submit your payment upon receipt of the invoice. Please first approve the invoice with us. We ask for payment when the order is ready to ship. We will be in touch via email or telephone to let you know when it is ready to come home to you. Only then will we ask for payment.

To achieve the best possible result, we’re going to need more of your help.
Please take a minute and answer the following questions:

1. Do you use normal medium pressure or a light touch when writing? Or do you press down hard on a pen?

2. What kind of ink flow do you prefer? Do you like a dry pen or a juicy ink flow, or somewhere in between?

3. Are you left-handed? If you are a Leftie, are you over-writer or under-writer? Check out our Left-Handed Writers Page. Which picture most resembles the way you put pen to paper?

With all of this information, we will be able to create an invoice to send for your approval.

For sales and general inquiries, please contact us:

call (323) 655-2641 or email: sales@nibs.com
We have spam filters on our email. If you send a message and we don't reply,
please try sending your message again or give us a call.

We are available Monday - Friday, 8:00am until 5:00pm Pacific Time via phone or email.
We are closed on weekends. We do not have an open shop.

E-mail: info@nibs.com Telephone: 323-655-2641