Service Information Page

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Please contact us before you send in any pen to make sure we are the best option for your repair. For some general pen repair work, we may give you a referral to one of our trusted partners. Some nibs, unfortunately, are not going to be good candidates for repair. *Please note that we can only do repairs and customizations on solid gold (not steel or gold-plated) nibs.  If you are unsure about what kind of nib you have, feel free to call us at 323-655-2641.

We carry seven brands of fountain pen, ready for sale, at discounted prices: Aurora, Bexley, Nakaya (pronounced Nah-keya), OMAS, Pelikan, Pilot-Namiki and Sailor. We chose these brands because we believe they are the best in the world for serious writers and those who appreciate good design. We stand by our "write out of the box" guarantee; every pen is test-written before leaving our shop.

We usually ship within 1-2 days on sales orders. If you request customization on your new pen, we will take care of it right away and ship as soon as the work is done. (The 8 month turnaround does not apply to customizations on sales.)

We ship within the US and internationally. Shipping charges are calculated once an order is placed. California residents, and shipping addresses in California, are subject to 9.75% in sales tax.

CFP is offering free UPS 3rd day shipping on all domestic orders over $1000
and free international shipping on most orders over $1500, books excluded.

To place a sales order, or if you have questions about a pen, please:

call (323) 655-2641 or email: sales@nibs.com
We have spam filters on our email. If you send a message and we don't reply,
please try sending your message again or give us a call.

The turnaround time for a repair is estimated at 8 months. We offer an expedited service which doubles the cost of the repair work. Please note, we will not add pen or nib items to an existing work order so please send all the items you wish to have worked on at one time. A $20 non-refundable service fee applies to each item sent in for work.

No-cost rush policy: We offer a "no charge rush service" to customers who have purchased the pen/nib from us and who feel that we have sent a pen or nib that just doesn't write well, for whatever reason. We will make adjustments to the pen or nib at no charge for the expedited service and very often, at no cost at all. We offer this service up to one year from purchase.

Please note, we cannot offer a rush service, or repair service, at no cost to items that have been dropped or damaged due to mishap or misuse.

For your convenience, you can view and print a repair order form by clicking here.

NOTE: Although we are an authorized Pelikan fountain pen dealer Pelikan's official repair facility is CHARTPAK.We do customizations and repairs on their fountain pen nibs only. We do not do repairs on Pelikan ball points, roller balls or pencils.

We believe that fountain pens are a pleasure to use. It is our mission to give these objects the feel and performance that makes writing enjoyable. To view before-and-after images of nibs we have worked on please click here. Below are just some of the repair services we provide at Classic Fountain Pens:

For questions about a pen, or nib, you would like repaired please:

call (323) 655-2641 or email: sales@nibs.com
We have spam filters on our email. If you send a message and we don't reply,
please try sending your message again or give us a call.

We are available Monday - Friday, 8:00am until 5:00pm Pacific Time via phone or email.
We are closed on weekends. We do not have an open shop.